FUNKCASE Return, Exchange & Refund Policy

We want you to obsess over every single item you receive from us! But if something isn’t 100% perfect, we’ve made our return and exchange process completely hassle-free. Shop with confidence knowing we’ve got your back.

✦ Easy Exchanges & Returns (Within 14 Days)

Articles purchased online are eligible for a return or exchange within 14 days of delivery.

To be eligible, please ensure:

• The Vibe: Items must be unworn, unwashed, undamaged, unaltered, and in their original packaging/box. All brand labels, product tags and protective elements must still be attached.
• The Proof: You must have your original digital sales invoice/slip.
• The Exceptions: This policy does not apply to custom made-to-order outfits or discounted/sale items. These are considered final sale.

Who Covers Shipping?

• Our Mistake: If your item arrived damaged, defective or incorrect, FUNKCASE will cover 100% of the return shipping cost.
• Change of Mind / Size: For all other exchange or return requests (such as a different size), customers are responsible for return shipping charges.

How to Start Your Request

Register your request by contacting our Customer Care team through our website or WhatsApp. Please mention your Order Number, the item(s) you wish to return or exchange, and the reason for your request.

✦ Store Credit & Refunds

We want to make sure you always find something you love.

• Store Credit Only: We do not offer cash refunds. Approved returns are issued as a FUNKCASE Store Credit Voucher for the full purchase amount.
• When a Voucher is Issued: Store Credit is issued when an item doesn't match the original product specifications or when an order is cancelled before shipment.
• Final Sale Check: Store Credit cannot be issued for discounted outlet items or products purchased during major sale events.

✦ Order Cancellation

Once an order is placed, it immediately enters our processing system.

If you request cancellation before dispatch, the paid amount will be issued as a FUNKCASE Store Credit Voucher.

If the order has already been dispatched or handed over to the courier, cancellation or refund will unfortunately not be possible.

✦ International Orders

• Final Sale: International orders are not eligible for exchange or refund.
• Check Your Size: Please review our Size Guide carefully before placing your order.
• Delivery Attempts: Please ensure someone is available at the delivery address to receive your parcel safely.

✦ Product Care & Longevity

To keep your FUNKCASE outfits looking beautiful for years, please follow our care instructions.

• The Golden Rule: Hand wash luxury fabrics in cold water and hang dry to preserve prints, embroidery and fabric quality.
• No-Exceptions Policy: Returns or exchanges will not be accepted for items that have been washed, dried, shrunk or stained due to improper care. We are not responsible for colour fading or print bleeding caused by harsh detergents.

Need Help?

Have a question about sizing, custom made-to-order products or exchanges? Contact our Customer Care team through our website—we're always happy to help.