FUNKCASE Frequently Asked Questions (FAQs)

It’s super simple! Browse our collections, pick your favorite coords, mother-daughter duos, or statement jewelry, select your size, and hit “Add to Cart.” Follow the quick prompts at checkout to choose your payment method and secure your order. You can also reach out directly to our Customer Care team via Live Chat or email for any styling or ordering help.

Creating an account lets you unlock the ultimate VIP experience. You’ll be the first to know about exclusive drops, secret discount codes, and flash sales. Plus, you can track your packages in real-time from our warehouse straight to your doorstep.

Yes! We love custom fits because we believe style shouldn’t be limited by a standard size chart. We offer custom tailoring and made-to-order options for our signature Western-Eastern coords and matching Mother-Daughter sets to ensure your outfits look absolutely flawless on you.

We know you’re excited to receive your style case! Standard shipping takes 12 to 15 working days. Our fulfillment team processes shipments from Monday to Saturday during regular business hours, excluding public holidays. If there are unexpected transit or courier delays, we promise to keep you updated every step of the way.

While we carefully double-check every single order before it leaves us, human error can happen. If you receive an incorrect or missing item, please contact us immediately. We will investigate right away and send you the correct piece or size if it’s still in stock. Because our items sell out fast, we suggest letting us know as soon as you open your box.

Because we pride ourselves on speed, your order enters our fulfillment system almost immediately after payment confirmation. Once an order is locked in and processed, it cannot be modified or canceled for a cash refund. However, if you request a cancellation before it is shipped, we will gladly issue the full amount back to you as a FUNKCASE Store Credit Voucher.

We offer a flexible 14-day exchange and return window from the day your package is delivered. Items must be unworn, unwashed, unaltered, and kept in their original packaging with all tags and protective seals intact.

We do not issue cash refunds. If you return an item, or if an exchange isn’t possible due to stock availability, you will be issued a FUNKCASE Store Credit Voucher for the exact approved amount, which you can use online whenever you like.

Yes, we ship our coords and curated jewelry collections worldwide! Please note that all international sales are final sale and are not eligible for returns or exchanges due to the complexities of global logistics. Please review our detailed size charts carefully before placing your order.

Items purchased during markdown events, flash sales, or with promotional clearance codes are considered final sale and cannot be returned, exchanged, or converted into store credit. The only exception is if a promotional item arrives structurally defective or damaged. In that case, please notify us within 48 hours of delivery and provide clear photo proof so our team can assist you.